Skip to main content

You will be signed out soon

To protect your information, you will be signed out in 5 minutes.

If that happens, or if you choose to sign out now, your progress will not be saved and you will need to start again.

To continue, you can stay signed in.

Sign out

Accessibility statement

This accessibility statement applies to the view-immigration-status.service.gov.uk/ domain.

This service is run by the Home Office. We want as many people as possible to be able to use it. You should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the service using just a keyboard
  • navigate most of the service using speech recognition software
  • listen to most of the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have an access need.

How accessible this service is

We know some parts of this service are not fully accessible.

Some people may find parts of this service difficult to use because:

  • we ask you to input a number, for example, from an identity document or email
  • we use graphics to show example identity documents - these can be unreadable or distorted if you set your display contrast too high, or if you have a visual impairment
  • some pages use grey hint text which can be difficult to read if you set your display contrast too high, or you have a visual impairment

You can see a full list of any issues we currently know about in the 'Non-accessible content' section of this statement.

Feedback and contact information

If you need information on this service in a different format like accessible PDF, large print, easy read, audio recording or braille, contact UK Visas and Immigration.

Reporting accessibility problems with this service

We are always looking to improve the accessibility of this service.

If you find any problems not listed on this page or think we are not meeting accessibility requirements, contact UK Visas and Immigration.

Read tips on contacting organisations about inaccessible online content

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

If you are in Northern Ireland and are not happy with how we respond to your complaint you can contact the Equalities Commission for Northern Ireland. They are responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland.

Technical information about this service’s accessibility

The Home Office is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This service is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard. The non-compliances are listed below.

Non‑accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations

Using a screen reader

When tab key is used for radio buttons, the related question or hint text is not read out. This happens on the following pages:

  • which identity document do you use to sign in to your UKVI account?
  • how do you want to receive a security code?
  • why do you need a share code?

Use the arrow keys so that the screen reader reads the related question and hint text. This fails WCAG 1.3.1 Info and Relationships. We plan to fix this issue by 30 September 2026.

When the tab key is used on the ‘What is your date of birth?’ page, the fields for entering the user’s date of birth are not read out. Use the arrow keys to move up so the screen reader reads the related question. This fails WCAG 1.3.1 Info and Relationships. We plan to fix this issue by 30 September 2026.

When the tab key is used on the ‘Share your status with someone’ page, the ‘Their email address’ field, all the information is not read out. Use the arrow keys to move up so the screen reader reads the related question. This fails WCAG 1.3.1 Info and Relationships. We plan to fix this issue by 30 September 2026.

On the ‘Details you need to share’ page, the screen reader does not always read the share code letter by letter and sometimes tries to read parts of it. There are currently no buttons to let the user listen to the share code or copy it to the clipboard. This does not meet WCAG 1.3.1 Info and Relationships. We plan to fix this issue by 30 September 2026.

Disproportionate burden

At this time, we have not made any disproportionate burden claims.

Content that’s not within the scope of the accessibility regulations

At this time, we have not identified any content that is not within the scope of the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 21 November 2024. It was last updated on 15 January 2026.

The service was last tested independently for compliance with WCAG 2.2 AA on 12 December 2025.

Testing was carried out internally by the Home Office.

We tested the service based on a user's ability to complete key journeys. All parts of the chosen journeys were tested, including documents. Journeys were chosen based on a number of factors, including usage statistics, risk assessments and subject matter.