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Accessibility statement

This accessibility statement applies to the view-immigration-status.service.gov.uk/ domain.

This service is run by the Home Office. We want as many people as possible to be able to use it. You should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the service using just a keyboard
  • navigate most of the service using speech recognition software
  • listen to most of the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have an access need.

How accessible this service is

We know some parts of this service are not fully accessible.

Some people may find parts of this service difficult to use because:

  • we ask you to input a number from your identity document
  • we use graphics to show example identity documents - these can be unreadable or distorted if you set your display contrast too high, or if you have a visual impairment
  • some pages use grey hint text which can be difficult to read if you set your display contrast too high, or you have a visual impairment

You can see the issues we know about in the ‘non-accessible content’ section of this statement.

Feedback and contact information

If you need information on this service in a different format like accessible PDF, large print, easy read, audio recording or braille contact UK Visas and Immigration.

Reporting accessibility problems with this service

We are always looking to improve the accessibility of this service.

If you find any problems not listed on this page or think we are not meeting accessibility requirements, contact UK Visas and Immigration.

Read tips on contacting organisations about inaccessible online content

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

If you are in Northern Ireland and are not happy with how we respond to your complaint you can contact the Equalities Commission for Northern Ireland. They are responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland.

Technical information about this service’s accessibility

The Home Office is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This service is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

The service currently times out after 30 minutes of inactivity, with no warning. This fails WCAG 2.2.1 Timing Adjustable (A). We plan to fix this non-compliance issue by the end of October 2024.

If you find an issue that we have yet to identify, please contact us using the details provided in the ‘Reporting accessibility problems with this service’ section of this statement.

Disproportionate burden

At this time, we have not made any disproportionate burden claims.

Content that’s not within the scope of the accessibility regulations

At this time, we have not identified any content that is not within the scope of the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 15 August 2024.

The service was last tested independently for compliance with WCAG 2.2 AA on 3 April 2024.

Testing was carried out by the Home Office Accessibility and Inclusion Team.

We tested the service based on a user's ability to complete key journeys. All parts of the chosen journeys were tested, including documents. Journeys were chosen based on a number of factors, including usage statistics, risk assessments and subject matter.

Internal accessibility tests are carried out on every change that is made to the service.