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Accessibility statement

This statement applies to content on the view-immigration-status.service.gov.uk/ domain.

This service is run by the Home Office. We want as many people as possible to be able to use it. You should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the service using just a keyboard
  • navigate most of the service using speech recognition software
  • listen to most of the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have an access need.

How accessible this service is

We know some parts of this website are not fully accessible.

You can see a full list of any issues we know about in the non-accessible content section of this statement.

Some people may find parts of this service difficult to use because:

  • some pages use grey hint text which can be difficult to read if you set your display contrast to high or you have a visual impairment

Reporting accessibility problems with this service

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us:

Call 0300 123 7379

Monday to Friday (excluding bank holidays) 8am to 8pm
Saturday and Sunday 9:30am to 4:30pm

Find out about call charges

Read tips on contacting organisations about inaccessible online content

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

If you are in Northern Ireland and are not happy with how we respond to your complaint you can contact the Equalities Commission for Northern Ireland. They are responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland.

Technical information about this service’s accessibility

The Home Office is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This service is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

We plan to fix the following non-compliance issues by the end of January 2022:

  • error pages do not contain "Error" in the title
  • images are not displayed correctly at high zoom levels
  • tables use incorrect header scope
  • tables do not have a caption
  • when confirming an email address, the email address is shown as part of a list element instead of a paragraph element
  • the service times out after 30 minutes of activity, with no warning

There may be other accessibility issues we have not found yet. If you find any please contact us so we can continue to improve the services we provide.

Disproportionate burden

Not applicable.

Preparation of this accessibility statement

This statement was prepared on 18 October 2021.

The service was last tested independently for compliance with WCAG 2.1 AA on 26 February 2021.

Testing was carried out by the Home Office Accessibility and Inclusion Team.

The Home Office Accessibility and Inclusion Team tested the service based on a user's ability to complete key journeys. All parts of the chosen journeys were tested, including documents. Journeys were chosen based on a number of factors, including usage statistics, risk assessments and subject matter.

Internal accessibility tests are carried out on every change that is made to the service.